Shipping Policy
Effective Date: May 2025
Business Name: Breaking Free Book by Infinite Light Publishing
Website: www.breakingfreebook.com
Contact Email: hello@breakingfreebook.com
1. Dispatch Time
Orders are typically processed and dispatched within 2–5 business days (Monday to Friday) from the time of purchase. We aim to get your order out as quickly as possible, but please allow time for packing, quality checks, and handover to carriers.
Orders placed during peak periods (e.g. book launches, sales) may take slightly longer.
2. Delivery Times
UK Shipping
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Standard delivery: 2–5 business days after dispatch
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Tracked options may be available at checkout
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Delivery is via Royal Mail, Evri, or other reputable couriers
International Shipping
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Delivery times vary depending on destination (typically 7–21 business days)
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Customs delays or import charges may apply — these are the buyer’s responsibility
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Shipping is via international courier services depending on your location
3. Shipping Costs
Shipping fees are calculated at checkout based on destination, weight, and shipping method. From time to time, we may offer free or discounted shipping promotions.
Some customers may choose to purchase directly from Amazon or other retail partners, which may offer their own delivery rates and speeds.
4. Tracking & Confirmation
Once your order has been dispatched, you will receive an email confirmation. If tracking is available, the details will be included in your dispatch email.
5. Lost, Delayed or Damaged Orders
If your order hasn’t arrived within the estimated timeframe:
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Please check your tracking information (if applicable)
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Allow additional time during postal strikes, holiday periods, or international customs delays
If your item arrives damaged, please contact us within 48 hours of delivery at hello@breakingfreebook.com with photos and order details.
6. Returns
Returns are accepted on physical items only (see [Refund Policy] for full details).
Buyers are responsible for return postage costs unless the item is faulty or incorrect.
7. Retailer Fulfilment
Some orders may be fulfilled by third-party retailers such as Amazon, especially for international buyers. In such cases, delivery times and tracking may differ. Please check your order confirmation email for fulfilment source.
8. Questions?
We’re here to help. For shipping enquiries, email us at: